Contact
Reach the DownloadTime team — corrections, edge cases the calculator handles badly, or questions about the site's math.
Email is the way to reach us:
What to write about
- A wrong number. If the calculator produced a result that doesn’t match reality — tell us the file size, the speed, the units you picked, and what the site said versus what happened. Math bugs get fixed first.
- An edge case. Weird unit combinations, absurd sizes (petabyte backups are legal inputs), speeds the tool handles poorly — report them and we’ll make the tool honest about them.
- Content corrections. If an article’s figure is off — a streaming service changed its bitrates, a speed claim doesn’t survive testing — point us at the source and we’ll update the page.
- Anything else. Suggestions, questions, a use case the site doesn’t cover.
We read every message. Replies typically take a few days; there’s no ticket system and no support queue — just a mailbox that a real person checks.
Please don’t include personal files or sensitive data in your message — we only need the numbers involved.